Keeping in mind the Terms and Conditions (the “license”) published by our company that are mentioned below, our website agrees to give you a non-exclusive limited license to access the web templates and similar commodities that are marketed via this website (https://ptheme.com/) (the “products”).

1. Product Licensing & Usage

Our products are licensed under the GNU general public license and can be used on any number of websites.

2. Browser Compatibility

We consider it our duty to offer a great experience across most major browsers which is why our products support the latest modern web browsers including (but not limited to) Firefox, Safari, Chrome & Internet Explorer 9+. However, the performance may vary between different browsers, versions, and operating systems.

Photoshop Files License

The original Photoshop design files for our products are licensed and copyrighted by ptheme instead of GPL so you are not permitted to redistribute these files.

3. Updates

Customers who make individual product purchases will be able to get access to product updates for one year since the day of purchase. The club members will also be able to get access to these updates for all the products that are available to them till the time their subscription remains active.

Even though there is no guarantee that the older templates will be compatible with future versions of WordPress, all templates are designed to work with the latest available version of WordPress.

4. Product Compatibility

The Products are developed to be compatible with WordPress 3.0 or higher because we always strive to stay up-to-date with the latest version of WordPress. You might experience certain performance or functionality glitches with the Products if you use any version prior to that.

5. Delivery

Your ptheme individual/package product/s information will be emailed to the email address (that you will provide) once we receive your payment. Even though this usually takes a few minutes, it may also take up to 24 hours. You can contact us through our contact page if you do not receive your email after waiting for this time period. You will have access to purchased product/bundle and the support forum after logging in with the given credentials.

6. Ownership

All the products are the property of ptheme so you may not claim ownership (intellectual or exclusive) over any of our products, modified or unmodified. Our products come ‘as is’, without any kind of warranty, either expressed or implied. Under no circumstances can our juridical person be accountable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses originating from the employment of or incapacity to use our products.

7. Site Content

All the content published on the ptheme.com domain including images, site content published on the showcase and on the blog, belongs to ptheme and is under copyright. Any reproduction of the site content has to be authorized and distinctly referenced back to the source. Written consent of ptheme is required before the ptheme website is used or exploited for any commercial and non-private purpose. Though the content published on demo sites is non-exclusive and is not copyrighted.

8. Refund Policy

We firmly believe in and stand behind our product 100%, but we understand that it cannot work perfectly for everyone all of the time. If you have an issue that we are unable to resolve that makes the system unusable, we are more than happy to provide a refund within 7 days of your original purchase.

A couple of small points:

  1. We cannot provide refunds due to technical issues unless you allow us to adequately try and assist you. If we are unable to resolve the issue for you, we will provide a refund. Before requesting a refund, please open a support ticket stating your issue in details along with screenshots.
  2. Refunds may only be issued within 7 days of the purchase date. A complete refund will be provided within 24 hours of your purchase, and up to 50% refund after 24 hours, within 7 days. After 7 days no refunds can be processed.
  3. Refunds will not be granted if you simply decide not to use the purchased products or you buy it by mistake. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.

If the above criteria is met, then you are eligible for refund.

Before you request a refund:

Please note that there is a difference between a broken item, and simply receiving an error message or having trouble configuring the product to your desired result.

Error messages are often related to improper setup, hosting, configuration, or software which causes the item to not work.

Before you request a refund from ptheme you must do the following:

  • Open a new support ticket with our support staff if you are still experiencing problems.
  • Confirm that your server meets the specifications laid out in the requirements for the product.
  • Please note that opening a dispute or initiating a chargeback will not speed up your refund request, and we reserve the right to refer any case to the PayPal fraud department which may result in your account being limited.

As you are buying a digital product, when you download the item, you have taken ownership and we can not offer refunds because you have changed your mind or found a different product you prefer, or other similar reasons.

If you’re not sure whether a product is the correct fit for you, please reach out to our sales team or create a forum account and ask, and our team will be happy to assist you.

If you’ve read the above, and taken the necessary steps, but your product is still broken, malfunctioning or otherwise non-functional, please open a refund request.

9. Support

ptheme provides these templates and designs ‘as is’, with no guarantee that they will work exactly according to your wishes or with all 3rd party components and plugins. In addition, we do not offer support through any means for installation, customization or administration of WordPress itself.

10. Price Changes

ptheme reserves the right to modify or suspend (temporarily or permanently) a subscription at any point of time and from time to time with or without any notice. Prices of all the products and subscription fees, including but not limited to monthly subscription plan fees can change upon 30 days notice from us. Such changes can be notified via posting it to the ptheme website at any point of time.

11. Warranty

We at ptheme do not guarantee or provide warranty for the functionality of these templates/themes in any way. There is no guarantee for its compatibility with all 3rd party components, plugins and web browsers. You should however test the browser compatibility against the demonstration templates on the demo server. It is your responsibility to make sure browser compatibility since we can not guarantee that ptheme templates/themes will work with all browsers.

12. Membership cancellation

Cancelling your Membership Subscription means you lose access to the all premium product downloads, updates and Support. If you want to re-sign for our Club subscription you’ll need to pay the one-time sign-up fee again.

(We reserve the right to change or alter the current set of Terms and Conditions without prior notice.)
Last updated: Feb 20, 2016